Privacy Policy

1. Introduction

Paioneers BV ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website paioneers.nl and use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out our contact form
• Request a demo or consultation
• Subscribe to our newsletter
• Use our AI-powered services
• Authenticate via Google OAuth

This may include: name, email address, company name, phone number, and any other information you choose to provide.

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent
• Referring website
• Click patterns and navigation paths

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Improve and personalize your experience
• Respond to your inquiries and provide customer support
• Send you marketing communications (with your consent)
• Analyze usage patterns and optimize our website
• Detect and prevent fraud or abuse
• Comply with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

4.1 Service Providers

We work with third-party service providers who perform services on our behalf:

• Vercel - Website hosting and analytics
• Resend - Email delivery service
• Google - Authentication (OAuth)
• InstantDB - Real-time database services

4.2 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

For more information about how we use cookies, please see our Cookie Policy.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• HTTPS encryption for all data transmission
• Secure authentication mechanisms
• Regular security audits
• Access controls and monitoring
• Data encryption at rest

7. Your Data Protection Rights (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights:

• Right to access - You can request copies of your personal data
• Right to rectification - You can request correction of inaccurate data
• Right to erasure - You can request deletion of your personal data
• Right to restrict processing - You can request limitation of data processing
• Right to data portability - You can request transfer of your data
• Right to object - You can object to our processing of your data

To exercise any of these rights, please contact us at privacy@paioneers.nl

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in compliance with applicable laws.

10. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us: